Reference

seloki88 Privacy Policy for Indonesia

seloki88 Privacy Policy explains what we collect when you open an account, verify your phone, sign in on mobile, or use DANA, OVO, GoPay and QRIS.

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CONTACT YOUR WAY

Get privacy help beside account support

A clear support path matters when a phone check, wallet reference, or data request needs attention. Contact us through the support route connected to your account and state that your question concerns the Privacy Policy. Include the email or phone number on the account, the relevant date, and the request you want us to assess. We can then locate the right sign-in or payment record without asking you to send a wallet password or full card details.

Team online

Account message

Use the support message path after signing in when you want to ask about account data, a phone verification record, or a correction. We can match your request to the account step without requiring your DANA, OVO, GoPay or QRIS password.

Privacy request

Write privacy request in your support subject and describe whether you want access, correction, deletion assessment, or a copy of stored details. We may ask for account checks before discussing information, so your data is not disclosed to the wrong person.

Payment reference

For a wallet or bank transfer question, provide the date, amount shown in your own receipt, and reference code only. We use those details to trace status while avoiding requests for wallet login credentials or unnecessary personal documents.

HOW WE HANDLE IT

What your Privacy Policy covers

We separate the information needed to operate an account from optional signals that help us understand how pages load.

Account records

We may hold your name or contact details, phone verification result, account identifier, and sign-in history because these records connect you to the correct account. We use them to manage access, respond to requests, and keep account actions attributable.

Wallet references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can leave a reference, status, time, and amount record. We use this limited payment context to match a cashier event, investigate a mismatch, and avoid asking for your wallet password.

Device signals

Your browser type, device characteristics, language setting, approximate network details, and access time may be recorded when you sign in. These signals help us identify unusual access and diagnose a mobile path without reading unrelated files on your device.

Cookies

Cookies can keep a session connected, remember essential page choices, and help us understand whether a sign-in page loads correctly. You can manage cookie settings in your browser, although removing essential cookies may interrupt account access or require another phone check.

Security and retention

We restrict account data to operational access and retain records only for the period needed for security, reconciliation, dispute handling, or legal duties. Retention can differ by record type, and deletion may be limited where a record is still required.

Changes and contact

To request a copy, correction, or deletion assessment, contact support from the account path and identify the relevant record. We may verify ownership before acting, then explain the result or any legal reason a particular detail must remain.

Privacy Policy answers for your account

These Privacy Policy answers focus on the searches we hear before an account is opened or when a wallet record needs checking. They explain the practical route for Indonesian account holders, including what happens on a phone, which payment details we can see, and how to ask for a change.

The Privacy Policy covers account details, phone verification, sign-in and device records, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer, or virtual account use. It also explains retention, security handling, requests for changes, and limits based on local law.

We use your phone number to connect the account path to you and complete the phone verification step before account access. It can also help us locate a support request. We do not ask for your wallet password, and you should not send that credential in a message.

For DANA, OVO, GoPay and QRIS, we may receive a payment reference, status, time, and amount linked to the account action. Bank transfer and virtual account records can serve the same reconciliation purpose. We do not need the private password used inside your wallet.

Yes, send a request through the account support path and state that it concerns the Privacy Policy. Tell us whether you want access, a copy, correction, or deletion assessment. We may verify account ownership first, then explain what can be supplied and any applicable restriction.

Cookies can preserve an active session, remember essential settings, and help identify loading problems on a mobile browser. You can remove or restrict them through browser controls. If essential cookies are blocked, you may need to sign in again or repeat phone verification.

Retention depends on the record and its purpose. We keep information for the time needed for account security, payment reconciliation, dispute handling, or legal duties, then assess whether it is still needed. A deletion request may not remove records that a legal duty requires us to keep.

A request may be limited when identity is not confirmed, the record belongs to another person, or retention is required for security, reconciliation, dispute handling, or legal duties. We explain the reason through the support path. Account access and eligibility also depend on local law.

Related Pages

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